Privacy Policy

1. Data Controller

The data controller responsible for this website is:

Phoenix Digital Solutions Limited
United Kingdom

2. Personal Data We May Collect

We may collect and process the following types of personal data when you use this website:

• • Contact details such as name, email address and company when you submit an enquiry via the contact form.
• • Information you include in your message when requesting support or product information.
• • Technical data such as IP address, browser type and general usage data if basic web server logs or analytics are used.

3. How We Use Personal Data

We may use personal data for the following purposes:

• • To respond to your enquiries and provide support or product information.
• • To operate, maintain and improve this website.
• • To comply with legal obligations or respond to lawful requests from authorities.

4. Legal Basis for Processing (UK/EU)

Where UK or EU data protection law applies, we rely on the following legal bases for processing:

• • Your consent when you voluntarily submit information via the contact form.
• • Our legitimate interests in responding to enquiries and operating our business.
• • Compliance with legal obligations.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law. The exact retention period may depend on the nature of the enquiry and our ongoing relationship with you.

6. Data Sharing

We do not sell your personal data. We may share personal data with:

• • Service providers who support the operation of our website or communications, subject to appropriate safeguards.
• • Professional advisers (such as legal or technical consultants) where necessary.
• • Authorities or regulators where required by law.

7. International Transfers

If personal data is transferred outside the United Kingdom or European Economic Area, we will take appropriate measures to ensure an adequate level of protection, such as using standard contractual clauses or relying on adequacy regulations where applicable.

8. Your Rights

Depending on your location and applicable law, you may have certain rights in relation to your personal data, including:

• • The right to access your personal data.
• • The right to request correction of inaccurate data.
• • The right to request deletion of your data, subject to legal obligations.
• • The right to object to or restrict certain types of processing.
• • The right to withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details on the contact page.

9. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. However, no internet-based system can be guaranteed to be completely secure.

10. Cookies & Similar Technologies

This website may use cookies and similar technologies as described in our Cookies Policy. Some cookies may be necessary for the website to function, while others may be used for analytics or performance.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

12. Contact

If you have any questions about this Privacy Policy or how we handle personal data, please contact us via the contact page.